If you're trying to figure out how to get started , I'm assembling some tools, and articles specifically designed to aim you in the right direction.
BPM Software Basics
How to build a business case for BPM software
How to build a business case for outsourcing sales - coming soon
BPM software purchase road map - coming soon
Value calculators - coming soon
Software Selection criteria check-lists - coming soon
Needs assessment frameworks
Michael Hammer's organizational & process maturity assessment tools and MS Excel workbook (registration required)